Citizen Participation and Democratic Governance in Public Service Delivery: A Legal Perspective from Indonesia

Authors

Gamal Abdul Nasir Universitas Muhammadiyah Surakarta, Surakarta

DOI:

https://doi.org/10.54518/ldi.2.1.2024.1257

Keywords:

Citizen Participation, Democratic Governance, Public Accountability, Participatory Governance, Public Service Delivery

Abstract

Citizen participation has become an essential component of democratic governance because it enables citizens to engage directly in public decision-making, monitor public institutions, provide constructive feedback, and contribute to continuous public service improvement. This study examines citizen participation and democratic governance in public service delivery through a qualitative normative juridical method based on Law Number 25 of 2009 concerning Public Services, Law Number 14 of 2008 concerning Public Information Disclosure, and Law Number 30 of 2014 concerning Government Administration. Using the normative juridical method, relevant legal materials, statutory regulations, and legal principles were systematically analyzed to evaluate the relationship between citizen participation and public service governance. The findings show that citizen participation, transparency, and administrative accountability collectively strengthen democratic governance by improving public service quality, institutional responsiveness, policy effectiveness, and public trust. The study concludes that effective public service governance requires active citizen engagement, broad access to information, transparent decision-making, and accountable administrative institutions to support inclusive, participatory, responsive, and sustainable governance in Indonesia.

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Published

2024-06-30

How to Cite

Nasir, G. A. (2024). Citizen Participation and Democratic Governance in Public Service Delivery: A Legal Perspective from Indonesia. Law and Democracy Insight, 2(1), 67–92. https://doi.org/10.54518/ldi.2.1.2024.1257